The expert stylists at Madewell will nail down the perfect personalized outfits to revamp your closet. Their one-on-one styling will put you at ease and appeal to your fashion sense. You can consult them in-store or virtually contact the professionals.
Madewell strives to make a difference and bring a change by supporting noble causes. It believes in sustainable designs and hence its motto is to repair, resell and recycle for the betterment of the planet. It also supports trusted local makers. If for some reason you don’t like Madewell’s products, their return policy is fair and easy to understand. For any support call 1-866-544-1937 or send an email to contactus@madewell.com.
Return policy
Madewell accepts merchandise for returns within 30 days of purchase and provides a full refund or an exchange. But, note that the merch should be unworn, unwashed, undamaged, or defective. Products purchased in stores, online, over the phone, or those ordered in stores for delivery can all be returned.
Refund
For merchandise purchased using cash, the original receipt will be needed. Refunds will be made in the form of the original payment. You can expect up to two weeks for the processing of the request. You will receive a confirmation through email when it is completed. Allow up to 3-5 days after receiving the mail for the refund to be credited.
Ways to return the merchIn-store
You don’t have to repack the merchandise if you exchange it in person. Your return request will be accepted in any Madewell and you will receive an instant refund. Use the Store Locator to seek help finding your nearest store.
Through mail
For returning products via mail, you will need to fill out the online Returns Form. Do make sure you include the receipt and the return label along with the product(s) you wish to return.
Pack this and mail it to
8150 Industrial Blvd,
Suite 250,
Breinigsville,
PA 18031
Return labelPrintable labels
A return label is a slip that you will need to include in your package to ship your goods via mail. https://www.madewell.com/returns.html is the site where you can get your label. Your order details will be needed for the same.
For returning multiple items complete the process for each item and include all the return slips. It may take another week for all orders to be credited. To fasten the process, ensure your return slip corresponds with the item in your package and mail them separately.
There is a separate option to return your gifts. You can exchange your gift without your giver knowing. You will have to include a gift receipt for such requests.
Printerless returns
Choose ‘request a QR code’. Download it and then scan and drop off your items at the USPS location.
Return fee
For U.S. customers, on using the pre-paid return label, the expense is $7.50 for any number of items. The amount will be subtracted from the refund.
Certain specifications
Original tags and protective liners are needed to return swimwear, bodysuits, and other intimates. Beauty products can only be returned if new or marginally used.
International returns
If customers are not pleased with their online purchase they can choose to return their package. Customers need to email julie@madewell.com for the international return authorization. Please bear in mind that return requests will not be processed until 48 hours post-delivery. Customers can return the package via UPS i-parcel. International orders cannot be returned in stores. eShopWorld will provide you a full refund of the original merchandise price in the form of a Madewell e-gift card. The refund includes taxes and duties originally paid on the item. However, the refund does not include return shipping fees or the original shipping charges. Refund will be in the same currency and at the same exchange rate as your original order. Contact 1-434-385-5792, for any queries related to international purchases.
Madewell insider program
Being a Madewell insider has its perks. They are:
Free personalization and free shipping and returns. Early access to merch. Free Birthday gifts. Earning points when you shop2X points for jeans1 point per dollarRewards on gaining 250 points
Madewell insider address is https://www.madewell.com/madewell-insider-faq.html
Conclusion
Madewell is a Global retailer brand. Their merch is for everyday wear and is super comfortable. Madewell is known for high customer satisfaction. . In case one does not like their products, they can easily return the package as per the company policy.
- Are there any exceptions to Madewell’s return policy?
Ans: Yes. Customized, altered, final sale, and vintage products will not be accepted for returns.
- Can Marketplace items be returned at Madewell?
Ans: No, Marketplace items are not returnable in Madewell. They have to be returned to the vendor.
